Question 1

What is duty-free shopping?

Accepted Answer

Duty-free shopping allows international travelers to purchase goods without paying local import duties and taxes. At Pacific Duty Free Sri Lanka, you can save up to 20% on premium products including electronics, appliances, perfumes, and more.

Question 2

Where is Pacific Duty Free located?

Accepted Answer

Pacific Duty Free is located at Terminal 1 of Bandaranaike International Airport (BIA) in Katunayake, Sri Lanka. We serve international passengers departing from Colombo.

Question 3

Can I pre-order products online?

Accepted Answer

Yes! You can pre-order products online through our website and collect them at the airport during your departure. This ensures product availability and saves you time at the airport.

Question 4

What payment methods are accepted?

Accepted Answer

We accept major credit cards, debit cards, and cash in multiple currencies including LKR, USD, and EUR. All transactions are secure and encrypted.

Question 5

What are your store hours?

Accepted Answer

Pacific Duty Free is open Monday to Friday from 6:00 AM to 11:00 PM, and weekends from 7:00 AM to 10:00 PM. Hours may vary during holidays.