Question 1

What is duty-free shopping?

Accepted Answer

Duty-free shopping lets international travellers buy goods without paying local import duties and taxes. At Pacific Duty Free you can save up to 20% on premium products including electronics, appliances and home essentials.

Question 2

Where is Pacific Duty Free located?

Accepted Answer

Pacific Duty Free is at Terminal 1 of Bandaranaike International Airport (BIA) in Katunayake, Sri Lanka, serving international passengers departing from Colombo.

Question 3

Can I pre-order products online?

Accepted Answer

Yes. Pre-order on our website and collect at the airport when you travel. This guarantees availability and saves time at the terminal.

Question 4

What payment methods are accepted?

Accepted Answer

We accept major credit and debit cards, and cash in LKR, USD and EUR.

Question 5

What are your store hours?

Accepted Answer

Monday to Friday 6:00 AM to 11:00 PM, and Saturday and Sunday 7:00 AM to 10:00 PM. Hours may vary on public holidays.